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My Account

Managing your account, tax information, responsible gaming, and a variety of other account-related topics.

Account Login & Security

Account Security (US)

Document Upload Criteria - Overview (US)

How do I change or reset my password? (US)

What is two-factor authentication (2FA)? (US)

Why do I need Two-Factor Authentication (2FA) to sign into my ZenBetting Sportsbook and Casino account? (US)

How do I manage my two-factor authentication (2FA)? (US)

See all 8 articles

Account Profile & Settings

How do I create an account? (US)

Direct Mailing - Overview (US)

Why am I being asked to verify my identity? (US)

Why am I asked to provide my Social Security number (SSN) to ZenBetting? (US)

How do I close my ZenBetting account? (US)

How do I reactivate my ZenBetting account if I closed it? (US)

See all 13 articles

Account Policies

How do I verify my account? (US)

Can I use my existing ZenBetting account to log into all products? (US)

Where are the Terms of Use? (US)

How is my information protected? (US)

How old do I have to be to play on ZenBetting? (US)

Why am I getting a Duplicate Account message? (US)

See all 8 articles

Account Management

How do I manage my Data Sharing settings? (US)

Where do I find my transaction history? (US)

What do the transaction categories on the transaction page mean? (US)

How does ZenBetting display my playable balance? (US)

How do pending transactions affect my ZenBetting account balance? (US)

Does ZenBetting prevent commingling of funds between consumer accounts and company operating expenses? (US)

See all 7 articles

Geolocation & Troubleshooting

How do I turn on location services for an iOS mobile device? (US)

How do I turn on location services for an Android mobile device? (US)

How do I turn on location services for a web browser? (US)

Why can’t ZenBetting detect my location? (US)

How do I manage the GeoComply Player Location Check plug-in? (US)

Why do I need to download/install the GeoComply Player Location Check plugin? (US)

See all 13 articles