Why do I need Two-Factor Authentication (2FA) to sign into my ZenBetting Sportsbook and Casino account? (US)

Important Information

ZenBetting Customer Support Team will never ask you to confirm a code that was sent to your device. If someone asks you for the code, please change your password immediately.

Customers who are geolocated in a state legalized for mobile Sportsbook or Casino are required to log into ZenBetting Sportsbook and Casino via two-factor authentication (2FA). 2FA is an extra layer of protection for you and helps to ensure the ongoing security of your account.

What this means for customers using ZenBetting Sportsbook or Casino products:

• You’ll need to provide ZenBetting with a mobile phone number that can receive SMS text messages. 
• At each login, you’ll receive a unique code for logging into ZenBetting Sportsbook or Casino via SMS to the mobile number you provided. 
• You won’t be able to access your ZenBetting Sportsbook or Casino account without entering a correct username, password, and 2FA code.

Frequently asked questions

Do I have to use 2FA?

If you’re using ZenBetting Sportsbook or Casino app or website and you’re geolocated within a state legalized for mobile Sportsbook or Casino, you’re required to use 2FA.

Do I have to use 2FA if I leave the state I am in?

If you’re geolocated outside of a state legalized for mobile ZenBetting Sportsbook or Casino, you will still be prompted to use 2FA during login to ZenBetting Sportsbook or Casino products.

Can I change the mobile phone number for 2FA in the ZenBetting account?

Learn more about how to update or change your mobile phone number on file.