How do I close my ZenBetting account? (US)

To close your ZenBetting account, you can visit the 'Close Account' page or follow the easy step-by-step guide outlined below. If you would like to reopen your account, you can learn more about how to reactivate your ZenBetting account. 

Please note that ZenBetting offers the options to self-exclude, cool off, and self-limit. If, at any point, you think you're spending too much time or money on ZenBetting, you have the option of taking a break from ZenBetting entirely. Self-limiting allows you to still play, however, within the parameters that you set for yourself. 

Responsible Gaming options to limit play

• ZenBetting Responsible Gaming Center
• Self-Exclusion
• Self-Limitation
• Cool Off
• Deposit Limits
  
  • ZenBetting also provides options to limit the amount of funds you can deposit into your account by choosing an amount over a daily, weekly, and monthly period. 

Close your ZenBetting account

You can decide to close your ZenBetting account at any time and for any reason.

How to close your account via the ZenBetting app

1. Log into your ZenBetting account. 
2. Tap your profile photo in the top right corner.
3. Tap Settings.
4. From the Settings page, tap Close Account.
5. Complete the closure form and tap Continue.
   • Important: Be sure to withdraw any available funds at this time. Once closed, you won't be able to log into your account. 
6. Re-enter your password and tap Yes, Close My Account.  

View this process in the visual below.

How to close your account on a desktop or laptop

1. Log into your ZenBetting account. 
2. Click your profile photo in the top right corner and select Account Information.
3. On the left rail, click Login & Security. 
   • Note: On smaller screens the left rail may become a dropdown in the top center of the screen. 
4. Scroll down and click Close Account. 
5. Complete the closure form and click Continue.
   • Important: Be sure to withdraw any available funds at this time. Once closed, you won't be able to log into your account. 
6. Re-enter your password and click Yes, Close My Account. 

View this process in the visual below.

How to close your account on mobile web 

1. Log into your ZenBetting account. 
2. Tap the Home icon on the bottom rail.
3. Tap your profile photo in the top left corner.
4. Tap Login & Security. 
5. Scroll down and tap Close Account. 
6. Complete the closure form and tap Continue.
   • Important: Be sure to withdraw any available funds at this time. Once closed, you won't be able to log into your account.
7. Re-enter your password and tap Yes, Close My Account. 

 

Permanently close/delete your ZenBetting account

You can decide to permanently close/delete your ZenBetting account at any time and for any reason. To permanently close/delete your ZenBetting account:

1. Complete the steps to close your account.
2. After you've closed your account, contact the ZenBetting Customer Support Team.