Why am I being asked to verify my identity? (US)

ZenBetting is required to verify the identity and age of customers to ensure they're of legal age to participate. This is a requirement for state and federal online gaming regulations and must be completed for all customers.

• Learn more about how to verify your account.
• How to Change the email address on your account.
• How to Change the phone number on your account.

Why do I need to provide to verify my identity?

During registration, customers are required to provide the following information before they're allowed to deposit or participate in real money games:

• Full name
• Physical mailing address (PO boxes and commercial addresses aren't accepted)
• Date of birth
• Social Security number
  
  • Note: Not all ZenBetting products require SSN verification.
•  For accurate verification, customers should ensure that their registration information is entered exactly as it appears on their state-issued driver’s license, passport, or other federally accepted identification document.

Why wasn’t my identity verified?

ZenBetting uses several 3rd party identity verification vendors to verify the information customers provide during account creation. Due to a variety of reasons, there may be some instances when our vendors aren't able to validate a customer's information.

If ZenBetting is unable to verify a customer's identity right away, they will be asked to upload an image of the front of their current driver's license with the entirety of the information being viewable.

• Use this secure document link to upload your personal documents for verification.
• Learn more about document upload criteria.

How long does account verification take?

There are three types of account verification:

• Standard verification (most common): This happens during registration or follow-up verification and takes seconds.
• Document upload verification: This happens when a customer is asked to provide a copy of their driver's license and takes minutes.
• Customer Support verification: This happens in the unlikely event we’re unable to automatically verify a customer's identity using the aforementioned methods, and usually takes between 24 and 48 hours. For this type of verification, the ZenBetting Customer Support Team will work to verify a customer's account. Requesting additional updates within the 48-hour time period may potentially delay approval time.