Why am I getting a Duplicate Account message? (US)

Important Information

A duplicate account message is triggered when our system detects that an individual has, or is attempting to register for, more than one account. The ZenBetting Terms of Use prohibits customers from opening or operating more than one account per person and winnings from additional accounts may not be honored.

To resolve this issue, contact the ZenBetting Customer Support Team to let them know you’ve received a duplicate account message and need to disable any duplicate accounts.

Resolving the duplicate account

If you still have access to the email address used to register your account

1. From the duplicate account message, click Log In.
2. Enter your previous login credentials and click Log In.
3. Contact the ZenBetting Customer Support Team to let them know you’ve received a duplicate account message and need to disable any duplicate accounts. 

If you don’t have access to the email address used to register your account

1. From the duplicate account message, click Update Your Account. 
2. Below Verify it’s you, enter your full Social Security Number and click Submit. 
3. The system will do an automatic verification to confirm account ownership and if confirmed, will prompt you to update your email address and password. 
   • Note: If the automated verification fails, you’ll be asked to provide additional information to our Customer Service team for account verification.
4. Contact the ZenBetting Customer Support Team to let them know you’ve received a duplicate account message and need to disable any duplicate accounts.