Geolocation & Troubleshooting

Using ZenBetting with GeoComply Location Services - Overview (US)

Vignesh Aiyer
Vignesh Aiyer

Important Information

To use ZenBetting products, your physical location must be verified at time of use. This can be accomplished one of two ways, depending on the device and product you’re using: 

  • GPS/Bluetooth/Wi-Fi location services is used for: 
    • All ZenBetting apps
    • Devices with built-in GPS/Bluetooth/Wi-Fi location services
  • GeoComply Player Location Check plugin is used for: 
    • Laptop or desktop computers
    • Devices that don’t have built-in GPS/Bluetooth/Wi-Fi location services

GPS/Bluetooth/Wi-Fi location services

What are location services? 

Location services allow ZenBetting to use GPS, Bluetooth, and/or Wi-Fi information from your device to verify your physical location.

How do I turn on location services? 

Learn more about turning on location services for: 

How do I turn on Wi-Fi?

Learn more about enabling Wi-Fi

GeoComply Player Location Check plugin

What is GeoComply?

GeoComply is a third-party location detection service provider that provides cybersecurity solutions to detect location fraud and verify a user's true digital identity. ZenBetting utilizes the GeoComply Player Location Check plugin to provide this service, which is required by multiple state regulators for licensed online sportsbooks and casinos.

How does the GeoComply plugin work? 

After the plugin has been installed, it runs as a service in the background of your computer, confirming your physical location as you use ZenBetting products. 

How do I install the GeoComply plugin? 

The plugin should download and walk you through installation when you first use a ZenBetting product, but you can also manually install the plugin.

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