Depositing with Online Banking - Overview (US)

Important Information

As of July 31, 2024, ZenBetting has updated our deposit process to enhance security and improve user experience. As part of this update, players are required to re-authenticate their online banking credentials and accept the new Nuvei + Plaid agreement.

The following steps will guide you in a seamless transition.

1. Reauthentication: You’ll need to reauthenticate your online banking credentials to ensure your banking information is securely linked to your ZenBetting account, which will provide an additional layer of protection.
2. New Agreement: You are required to review and accept the new Nuvei + Plaid agreement, which outlines the terms and conditions for using Nuvei + Plaid services to process your online banking deposits.

See this visual guide for the mobile app process below:

See this visual guide for the desktop process below:

Timing

• Online Banking deposits will be deposited to your ZenBetting account instantly, however, the charge may take up to 3 business days to reflect in your bank account.

Requirements

• An ID-verified ZenBetting Sportsbook or Casino account is required.
• The Bank account used to deposit must be in your name.
• The address on your bank account must match the address on your ZenBetting account.

Limitations

• ZenBetting does not permit the use of business accounts.
• The Bank account used to deposit must be in your name.

Troubleshooting

I received an ‘insufficient funds’ error when depositing with my bank account.

Resolution: Your online banking deposit was declined due to insufficient funds in your bank account. If your available balance is less than 1.5x your deposit amount or your available balance does not cover all of your pending transactions, your deposit will be declined. To fix this we recommend the following steps:

• Add more funds to your bank account.
• Deposit a smaller amount.
• Review any pending charges, or contact your bank to see if they can settle your pending transactions.
• Using an alternative deposit method.

I received a “Geolocation Error” while trying to deposit with my bank account.

Resolution: Players would need to be located in a physical location that permits ZenBetting deposits. Players can learn more about why they are seeing a restricted or ineligible location message.

I am trying to deposit with a banking account that is not in my name.

Resolution: Only use a deposit method that belongs to you, and that matches the name associated with your ZenBetting account. Try an alternative deposit method.

I am trying to deposit with a business banking account.

Resolution: ZenBetting does not permit the use of business accounts. Try an alternative deposit method.

Frequently asked questions

Why did my deposit decline with my bank?

Online banking deposits can decline for many reasons, players can learn more about how to troubleshoot deposit issues.

Why is my bank not supported by ZenBetting?

While ZenBetting has many payment options available, we are always looking to include as many banking institutions as possible. If you do not see your bank listed among the options of banks to deposit with, it is likely that your bank is not supported by ZenBetting at this time. 

We recommend that you try an alternative deposit method.

I recently moved and updated my address with my bank. Do I need to update my address with ZenBetting?

Yes, in order to deposit funds to your ZenBetting account from your bank account, the address on file for ZenBetting would need to match the address listed on your bank account. 

To update the address on file for your ZenBetting account, please contact the ZenBetting Customer Support Team and let them know you need to update the address on file.

The ZenBetting Customer Support Team will request that you upload a proof of residence that lists your new address, and you can learn more about document upload criteria.