I can’t withdraw my funds. Why was my withdrawal canceled? (CA)

There are several reasons why your withdrawal may have been canceled. We will be happy to work with you to help find an alternative solution. In addition to this article, review the ZenBetting Withdrawal Policies.

You're trying to withdraw a bonus or another type of promotional credit

Any bonuses you receive must be "played through" in their entirety on ZenBetting Sportsbook or Casino before they can be withdrawn.

You're trying to withdraw deposited funds

Until the playthrough is complete, only winnings from your deposit can be withdrawn. (If you want to refund a recent deposit, you can contact the ZenBetting Customer Support Team and they’ll assist you with that.)

The address information in your account is incorrect (for cheque withdrawals)

We can only send cheques to the verified address linked to your account. If that address is incorrect, you may update it via your account settings, and then request the withdrawal again. 

If none of these cases applies to you and you believe that your funds are eligible for withdrawal, contact the ZenBetting Customer Support Team for additional information and assistance.