Withdrawing from ZenBetting - Overview (CA)

Overview

ZenBetting provides multiple withdrawal options to best meet your personal needs. The options for withdrawing from your ZenBetting account will differ by the product you wish to withdraw from.

ZenBetting withdrawal policies

• When requesting a withdrawal, you may be asked to verify your identity.
• Earnings and/or winnings are eligible for withdrawal. Pending bonuses or any other types of promotional credit can't be withdrawn.
• In some rare scenarios, a withdrawal may be canceled due to limited gameplay in accordance with banking policies. Contact the ZenBetting Customer Support Team for additional information and assistance.
• To ensure the safety of our customers and our business, ZenBetting monitors all withdrawals for adherence to policy and regulatory requirements. This assures ZenBetting accounts are only used for their intended purposes. In the event of potential fraudulent behavior, ZenBetting reserves the right to decline the withdrawal or in some cases close the account in accordance with the Terms of Use for the respective ZenBetting product.
• For confirmation of the final details of your withdrawal, you'll receive an email from ZenBetting with the subject line, Your withdrawal has successfully been processed.

Withdraw from Sportsbook or Casino

You can access your withdrawable balance at any time through one of the following methods:

PayPal

• PayPal requires a verified bank account associated with your PayPal account, or an existing PayPal balance on file.
• PayPal doesn’t permit business accounts to deposit.
• The email address used for the PayPal withdrawal must be in your name.
• The email address and the bank account attributed to the PayPal account both need to be confirmed by PayPal. 
• A prior PayPal deposit is required to withdraw using this method.

Cheques: 

• Cheques: The cheque must be made payable to the exact name and address associated with the ZenBetting account.
• The cheque must be made payable to the exact name and address associated with the account.

Note: Any changes to name or address on the account may be subject to additional documentation requests, at ZenBetting discretion.

Debit Card

• ZenBetting' ability to support card withdrawals is at the discretion of both the card brand (Visa, Mastercard) and payment issuer (your financial institution).
• An initial deposit is required to withdraw using this method.
  • After completing an initial deposit, if none of your saved cards support withdrawals, you won't be presented with the option on the withdrawal screen. Learn more about debit card withdrawals.

Interac

• An initial deposit is required.
• On the withdrawal page, you must input the phone number associated with your Interac account, as well as provide your security question and answer.
• Business accounts are not accepted.

Frequently asked questions

How long do withdrawals take?

• Withdrawals are processed within 5 business days.
  • Refer to the How long do withdrawals take? (CA) article for additional information.
• Each withdrawal method requires different minimum and maximum limits.
• Learn more about withdrawal limits.
• To view the most up-to-date status for your withdrawal, visit the withdrawal tracker.

How do I know if my withdrawal was completed?

• For confirmation of the final details of your withdrawal, you'll receive an email from ZenBetting with the subject line, Your withdrawal has successfully been processed. 
• To view the most up-to-date status for your withdrawal, visit the withdrawal tracker.

What if my card expired, or I got a new card?

• If your card number is different but the account number from the issuing bank/credit provider is the same, then eligible refunds can still be refunded to the card.
• If the account number has changed, contact the ZenBetting Customer Support Team before making your withdrawal request.

What if I no longer have access to my card?

If you no longer have access to a card used to make a prior deposit, contact the ZenBetting Customer Support Team before making your withdrawal request.