What happens if I am disconnected while playing Live Dealer Games? (US)

Important Information

• If you are experiencing connectivity issues, we recommend following these troubleshooting steps to resolve the issue.
• If a player is disconnected when playing Live Dealer games including, without limitation:
  • Live Dealer Baccarat
  • Live Dealer Craps
  • Live Dealer Dream Catcher
  • Live Dealer Roulette
• Please read each Live Dealer game's rules before playing to determine what will happen if you are disconnected during play.
• Players can learn more about what happens when disconnected while playing Live Dealer Blackjack, Live Dealer Ultimate Texas Hold’em, and Live Dealer Three Card Poker.
• Players can also learn more about what happens when they are disconnected during Casino gameplay.

Two outcomes can occur

You are disconnected before the betting window expires

If you're disconnected from a Live Dealer game round while betting time remains, any bets placed will be rejected and the bets will be returned to you. Please note that you have not been charged for this wager.

Important Note: You may receive a “Bet Rejected” notification as your wager was not taken.

If you are disconnected after the betting window has expired and the round has begun

If you are disconnected from a game round, and the betting time has closed, any placed bets remain valid and are settled in your absence based on the true result of the round. You will see the results of the game round and round history within your transactions.