ZenBetting Self Exclusion - Overview (US)

The option to self-exclude is part of ZenBetting' commitment to responsible gaming and helping customers control how and when they use ZenBetting products. 

Easily access all of ZenBetting' responsible gaming tools and resources by visiting the Responsible Gaming Center.

Self-exclusion durations:

• • 3 Months (Fantasy Sports only, excluding Connecticut (CT) patrons).
  • 6 Months (Fantasy Sports only, excluding Connecticut (CT) patrons).
  • 1 Year 
  • 5 Years

Note: You’ll see all options defined by your jurisdiction when setting the self-exclusion period. 

During the self-exclusion period:

• You can't log into your ZenBetting account.
• You can't make any deposits
• You can't enter fantasy sports contests. 
• You can't make any sports wagers. 
• You can't play in any casino games. 
• You won’t be sent any direct marketing from ZenBetting. 
• You can’t withdraw funds from your account without monitored assistance.
  • Important: To request a withdrawal during a self-exclusion period, please contact the ZenBetting Customer Support team. 

Frequently asked questions: 

Who can self-exclude?

Any ZenBetting account holder can self-exclude. 

How can I self-exclude? 

Learn more about how to self-exclude via any ZenBetting product. 

What happens to the funds in my ZenBetting account while I'm self-excluded?

Any funds deposited into ZenBetting will remain in your account for the future. If you'd like to withdraw funds during a self-exclusion period, please contact the ZenBetting Customer Support Team for assistance. 

What happens after the self-exclusion period ends?

After the self-exclusion period, your account will be available for regular use again. 

Can I limit my ZenBetting use in other ways? 

There are a variety of ways you can manage your use of ZenBetting. Learn more about the player limits available to you.

Can I end my self-exclusion period early?

Once a self-exclusion period is set, ZenBetting isn’t permitted to shorten that period. 

If I self-exclude from ZenBetting in one state do I need to self-exclude if I visit another state? 

No, once you self-exclude in one location, your self-exclusion applies everywhere.