The option to self-exclude is part of ZenBetting' Commitment to Responsible Gaming to help customers control how and when they use ZenBetting products.
You can also explore our ZenBetting Safer Play site, for safer play tips, how games work, videos, and other resources.
Easily access all of ZenBetting' responsible gaming tools and resources by visiting the Responsible Gaming Center.
Self-Exclusion Durations
- 6 Months
- 1 Year
- 5 Years
Note: You’ll see all options defined by your jurisdiction when setting the self-exclusion period.
During the Self-Exclusion Period
- You can't log into your ZenBetting account.
- You can't make any deposits
- You can't make any sports wagers.
- You can't play any casino games.
- You won’t be sent any direct marketing from ZenBetting.
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You can’t withdraw funds from your account without monitored assistance.
- Important: To request a withdrawal during a self-exclusion period, contact the ZenBetting Customer Support Team.
Frequently asked questions
Who can self-exclude?
Any ZenBetting account holder can self-exclude.
How can I self-exclude?
What happens to the funds in my ZenBetting account while I'm self-excluded?
Any funds deposited into ZenBetting will remain in your account for the future. If you'd like to withdraw funds during a self-exclusion period, contact the ZenBetting Customer Support Team for assistance.
What happens after the self-exclusion period ends?
After the self-exclusion period, your account will be available for regular use again.
Can I limit my ZenBetting use in other ways?
There are a variety of ways you can manage your use of ZenBetting. Learn more about the player limits available to you.
Can I end my self-exclusion period early?
Once a self-exclusion period is set, ZenBetting is not permitted to shorten that period.
If I self-exclude from ZenBetting in one location, do I need to self-exclude if I visit another location?
No, once you self-exclude in one location, your self-exclusion applies everywhere.
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