I can’t withdraw my funds. Why was my withdrawal canceled? (US)

There are a few reasons why your withdrawal might have been canceled. We’re here to help you find a solution. In addition to this article, please review the ZenBetting Withdrawal Policies.

Common Reasons for Canceled Withdrawals

1. You’re attempting to withdraw funds deposited to receive a bonus or promotional credit.

Funds deposited to receive bonuses need to be “played through” by entering ZenBetting contests or placing wagers before they can be withdrawn.

2. You’re attempting to withdraw recently deposited funds.

Until deposited funds have been played, only winnings from your deposit can be withdrawn. If you’d like to refund a recent deposit, contact the ZenBetting Customer Support Team.

3. Incorrect address information (for check withdrawals)

Checks can only be sent to the verified address on your account. If your address is incorrect, update it in your account settings and try requesting the withdrawal again.

If none of these reasons apply to you and you believe your funds are eligible for withdrawal, contact the ZenBetting Customer Support Team.