Withdrawing with Online Banking - Overview (US)

Timing

• Online Banking withdrawals typically take up to five (5) business days.
• To view the most up-to-date status for your withdrawal, please visit the withdrawal tracker on your account. 

Requirements

• A prior Online Banking deposit to ZenBetting from your bank account.
• The bank account used for withdrawals must be in your name.
• Note: Players can not use business banking accounts to deposit or withdraw on ZenBetting.

Limitations

• Online banking withdrawal amount cannot exceed one hundred thousand U.S. dollars ($100,000) per transaction.
• ZenBetting does not permit the use of business accounts.

Frequently asked questions

What if my bank doesn’t approve the withdrawal request?

If a withdrawal is declined by your bank account, the funds will be returned to your ZenBetting account.

Important Note: The decline and return of the funds to your ZenBetting account can take up to fourteen (14) business days to process.

What if I withdrew my funds to a closed bank account?

If you have withdrawn funds to a closed bank account, and the withdrawal can’t be canceled, the funds will be sent to the closed account. Since the account is closed, the withdrawal will be declined by the bank and returned to your ZenBetting account.

Important Note: The decline and return of the funds to your ZenBetting account can take up to fourteen (14) business days to process.

I recently moved and updated my address with my bank, do I need to update my address with ZenBetting?

Yes, in order to withdraw funds from your ZenBetting account to your bank account, the address on file for ZenBetting would need to match the address listed on your bank account. 

To update the address on file for your ZenBetting account, please contact the ZenBetting Customer Support Team and let them know you need to update the address on file.

the ZenBetting Customer Support Team will request that you upload a proof of residence that lists your new address, and you can learn more about document upload criteria.

I have a new bank account, do I need to link it to my ZenBetting account to withdraw from it?

Yes, you would need to make a deposit of $5 or more in order to link your new bank account to your ZenBetting account. Once your new bank account is linked to your ZenBetting account, you will be able to withdraw to that bank account going forward.